All items are securly packaged then shipped by me personally from the United kingdom via Royal Mail 1st class recorded delivery . Unless otherwise using whichever other method the buyer prefers , the buyer pays for pp and insurance and any local taxes that might be incurred in addition to that which is covered by the postal service used. Confirmation of shipping will be sent to the buyer immediately via e-mail with a tracking number if applicable as soon as their item is dispatched.
Refunds and Exchanges
Due to the unique items i make , i do not exchange or refund but costs of damages/losses to items in postage will be (covered on return of goods to me at buyers expence ) via royal mail or their chosen postal insurance only . I am not held personally responsible for any claims of loss or damage . But all effort will be made to secure a satisfactory outcome for the client.
Additional policies and FAQs
All enquiry's or questions are welcome via e-mail and will be answered ASAP via return of e-mail. I am also happy to consider handmaking tiles and certain other ceramic items to a customers own designs if so wished